Q1. What are the main key points for selecting right machines?
A1: Whole structure,Roller Shaft,Roller Material,Motor&Pump,and Control system. As the new buyer, please kindly know that price not the final point. Good quality is for long-term business cooperation.
Q2. Can you provide OEM service for roll forming machine?
A2: Yes, most of cold roll forming machine need to be customized as detailed request, because raw material , size , production usage, machine speed, then machine specification will be some different.
Q3. What’s your standard trade terms ?
A3: We can provide the technical offer with FOB, CFR, CIF and so on. Please kindly tell the detailed port name for competitive ocean freight.
Q4. What's your payment terms ?
A4: 30% as the deposit in advance, 70% as the balance payment after your inspect the machine well and before delivery. After we get down payment, we will arrange production.
Q5. How to get a quotation?
A5: 1. Give me the dimension drawing and thickness, it is very important.
2. If you have requirements for production speed, power, voltage and brand, please explain in advance.
3. If you don't have your own outline drawing, we can recommend some models according to your local market standard.
Q6. What is the after- sale service?
A6: 1. The warranty is 12 months after the client receives the machine.
2.Within quality guarantee period, except for failures caused by human error, repair parts will be provided for free.
3. We offer technical support for the entire life of our machines.
4. We can send our technicians to install and train the workers in the clients' factories with extra cost.
5.After the quality guarantee period, only charge the production cost of the spare parts.
Q7. Can you provide some spare parts?
A7: Yes, of course you can. Fast wearing parts will be sent to you together with the machine.